Refund & Exchange Policy
Last Updated: January 2026
At our store, we take great pride in the quality of our items. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, damages, and exchanges.
1. 7-Day Inspection Period
We offer a 7-day window for you to inspect your purchase. If you wish to apply for an exchange or a refund, you must contact us within 7 days of receiving your package (as per the tracking delivery date).
- Requests made after this 7-day period will unfortunately not be eligible for processing.
- To be eligible, the item must be in the same condition that you received it: unworn, unused, and in its original packaging.
2. Damaged During Shipping
While we package every order with extreme care, we understand that accidents can happen during transit.
- If your item arrives damaged or defective, please contact our support team immediately.
- Proof of Damage: To process your request, we require clear photos or a short video of the damage and the shipping packaging.
3. Our Right to Exchange (Primary Resolution)
In the event of damage during shipping or a defective product, we reserve the right to provide a replacement exchange as the first solution. * We will ship a brand-new replacement of the same model at no additional cost to you.
- We cover all shipping fees associated with sending out your replacement item.
4. Refund Process
Refunds are typically only processed if a suitable replacement is unavailable or if an exchange is not feasible.
- If a refund is approved, it will be processed back to your original payment method.
- Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.
5. How to Start a Request
To initiate an exchange or refund, please email our support team with the following:
- Your Order Number.
- A brief description of the issue.
- High-quality photos of the item (especially any damaged areas).
6. Exceptions
Please note that we cannot offer refunds or exchanges for:
- Items that show signs of wear or use.
- Damage caused by improper handling after delivery.
- Change-of-mind requests after the 7-day inspection window has passed.